Refund policy
Refund & Return Policy
At Belladonna Systems, customer satisfaction and safety are our top priorities. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee from the date your order is delivered. If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of delivery.
In most cases, customers are not required to return the product to receive a refund.
To request a refund, simply contact us at hello@belladonnasystems.com with your order number and a brief explanation of the issue or concern.
Approved refunds are typically processed within 2 business days back to your original payment method.
Defective or Damaged Products
If your item arrives damaged, defective, or materially different from what was ordered, please contact us immediately so we can make it right.
In cases involving material defects, damage, or incorrect items, Belladonna Systems may request:
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Photos of the issue
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Additional product information
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Return of the product for inspection
If a return is required, we will provide return instructions at that time.
Non-Returnable Items
The following items are generally not eligible for return or refund:
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Custom or special-order products
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Personalized items
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Gift cards
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Products intentionally damaged or modified after delivery
Exchanges
If you would like to exchange a product, please contact us at hello@belladonnasystems.com and we will work with you to find the best solution.
European Union 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification, subject to applicable laws.
Contact Us
For any questions regarding refunds, returns, product issues, or installation concerns, please contact:
Belladonna Systems is committed to providing premium egress security solutions backed by responsive customer support and customer-first service.